Supervisors are our organization's important link between team members and managers. In this role, you'll use your communication skills to build relationships and provide guidance and feedback to employees.

Responsibilities

• Provide leadership, direction, and coaching to team members, ensuring understanding and correct execution of duties.
• Direct and monitor workflow (including tunnel flow management) to maintain optimal production levels.
• Perform quality control to ensure delivery of an exceptional end product aligned with company standards, resulting in customer satisfaction.
• Anticipate and actively listen to customer needs and advise on services that best meet needs. Facilitate prompt and positive resolution of customer issues and/or concerns.
• Supervise team members’ performance, and identify strengths and areas for improvement.
• Provide accurate, specific, ongoing feedback to team members and management.
• Model professional behavior in accordance with company policies and values.
• Effectively articulate and enforce policies and procedures; assist in scheduling and timekeeping.
• Execute site inspections for cleanliness, safety, and optimal functioning of equipment.
• Assist in equipment maintenance, troubleshooting mechanical and technical issues, and maintaining accurate service records.
• Carry out opening and closing procedures.
• Assist in inventory management, including maintenance of supply levels, reordering, and storage.